Last Updated: September 24, 2025
HerbalExtFactory (“we,” “our,” “us”) respects your privacy and is committed to protecting the personal information you share with us when using our website and services. This Privacy Policy explains how we collect, use, disclose, and protect your information.
Information We Collect
We may collect the following types of information when you interact with our website:
- Personal Information: Name, email address, phone number, company name, shipping/billing address, and other details you provide through forms such as contact, inquiry, or order forms.
- Technical Information: IP address, browser type, device information, operating system, and usage data collected through cookies or analytics tools.
- Transaction Information: Order history and payment details processed securely via third-party payment providers; we do not store full credit card details.
How We Use Your Information
We use the information we collect for purposes including:
- To respond to your inquiries and provide customer support.
- To process and fulfill your orders.
- To improve our website, services, and user experience.
- To send updates, offers, or marketing communications; you may opt out at any time.
- To comply with legal obligations or enforce our terms.
How We Share Your Information
We do not sell or rent your personal information. We may share data only with:
- Service Providers: Trusted third parties that assist in payment processing, logistics, IT, or marketing.
- Legal Authorities: If required by law, regulation, or legal proceedings.
- Business Transfers: In case of a merger, acquisition, or sale of assets.
Cookies and Tracking Technologies
We use cookies and similar technologies to improve site functionality and analyze website traffic. You may manage or disable cookies in your browser settings, but some site features may not work properly without them.
Data Security
We implement industry-standard security measures, including encryption, access controls, and secure servers, to protect your information from unauthorized access, alteration, or disclosure.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes described in this policy or as required by law.
Your Rights
Depending on your location, including the EU/EEA, UK, or California, you may have rights to:
- Access, correct, or delete your personal information.
- Restrict or object to our processing of your data.
- Request data portability.
- Withdraw consent for marketing communications.
To exercise your rights, please contact us using the details below.
International Data Transfers
As we operate in China and serve global clients, your data may be transferred and processed outside your country of residence. We ensure adequate safeguards are in place for such transfers.
Children’s Privacy
Our website and services are not intended for children under 16. We do not knowingly collect information from minors.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated date.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us:
HerbalExtFactory
No. 5, Kejiao City, Wujin District, Changzhou, Jiangsu, China
Sales@herbalextfactory.com